Shipping policy

 

Please allow 2 days for processing on all orders. Processing time is in addition to your selected shipping speed.

All retail items are shipped with CTT. If an item arrives damaged, send us a message at info@lanamor.com with your order number and photos showing damage and we will ship you out a new item or issue store credit.

Please note the shipping times estimated at checkout are not guaranteed by Lanamor (Almut Pohl, Unipessoal Lda.) as items are shipped by external shipping services. Lanamor (Almut Pohl, Unipessoal Lda.) is not liable for items damaged in transit but is able to replace any items which are damaged or defective not due to shipping issues. If you need your item faster, please choose an expedited shipping option at checkout. If you require tracking of your order, please check a shipping option with tracking.

Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be repaid for your items to be sent back out to your correct address. Once an item is shipped the shipping address cannot be changed and a new order must be created. If an item is lost in the mail and cannot be delivered, a new order must be made.

Lanamor (Almut Pohl, Unipessoal Lda.) is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility, we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.